5 Ways to Keep Your Residents Happy: Strategies for Property Managers

Feb 24, 2022
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As a property manager, it is important to keep your residents happy. Happy residents are more likely to stay loyal, and they are also more likely to recommend your property to others. In this blog post, we will discuss five ways that you can keep your residents happy. Keep in mind that every resident is different, so you may need to adapt these strategies to fit your particular community.

1. Keep the grounds clean and well-maintained

Residents love it when the property is well-maintained. Make sure to keep the property clean and free of debris, and make sure that all common areas are well-lit. If you have a pool, make sure to keep it clean and chlorinated. If you have a gym or fitness center on your property, make sure that it is kept clean and in good working order.  If your community has a tennis court or basketball court, make sure that the nets are in good condition and that the courts are free of debris. Residents also appreciate it when property managers take the time to mow the lawn, trim the bushes, and sweep the sidewalks. In short, keep the property looking its best and residents will be happy.

2. Respond to resident requests in a timely manner

If residents submit a maintenance request, it is important to respond in a timely manner. If possible, send your property manager or maintenance staff to take a look at the request as soon as possible. If there is a delay in responding to a request, be sure to notify the residents of the delay and let them know when you expect to have it taken care of. Residents appreciate it when property managers are responsive to their requests.

In addition, property managers should be proactive in addressing any potential issues before they become actual problems. For example, if you notice that a property needs new paint, property managers should hire a painter or send the maintenance staff out to take care of it. By being proactive with property maintenance, property managers can keep residents happy and save time and money in the long run.

3. Resolve any conflicts or complaints as quickly as possible

Conflicts and complaints can arise in any community. It is important for property managers to address these issues as quickly as possible. This means resolving conflicts in a timely manner and working with residents to come up with a solution that everyone can be happy about.

Property managers should also provide quality customer service. This means being polite and courteous to residents, answering questions about property policies in a clear and concise manner, responding to emails and phone calls in a timely manner, and being proactive about property maintenance. This can aid in the resolution of any complaints, allowing property managers to keep tenants pleased.

Residents also appreciate it when property managers take the time to listen to their concerns. If property managers are able to address these concerns in a satisfactory manner, residents will be content.

4. Organize social events for residents to get to know each other 

Social events are a great way for residents to get to know each other. Property managers can organize events such as pool parties, cookouts, fitness classes or skill sharing workshops. This allows residents to break the ice and get to know each other on a personal level. It also gives property managers the opportunity to get to know their residents and find out what their concerns are.

If property managers are able to foster a sense of community among residents, they are more likely to keep their property filled and have happy tenants.

5. Encourage communication between residents and management 

One of the best ways to keep residents happy is to encourage communication between residents and management. Property managers should be available to answer any questions that residents may have. They should make it easier for residents to get in touch with the property manager by providing easy and convenient contact methods, such as phone, chat, email, and other easy-to-use interpersonal communication channels. Making it easier for tenants to pay their rent by offering online payment alternatives is one more way to help residents and property managers have a more structured relationship. By making it easy for residents to communicate with them, property managers can ensure that all of the residents’ needs are met.

In conclusion, property managers can keep residents happy by keeping the grounds clean and well-maintained, responding to resident requests in a timely manner, resolving any conflicts or complaints as quickly as possible, organizing social events for residents to get to know each other, and encouraging communication between residents and management. If property managers are able to follow these tips, they are sure to have happy and content residents.

RealCube is an integrated property management software solution, which can aid property and community managers in alleviating some of the common problems that may arise with poor resident relations. Contact us for a demo and learn how RealCube can help you manage your properties more effectively.

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