6 Best Practices for Real Estate Community Management Activities

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If you're a property manager or community association board member, then you know how important it is to have effective community management practices in place. In order to keep your residents happy and engaged, it's important to be proactive and responsive when it comes to communication and event promotion. In this blog post, we will discuss some of the best practices for community management activities. Keep reading for more information!


1. Establish and enforce community guidelines -

One of the most important aspects of community management is establishing and enforcing community guidelines. This will help to ensure that all residents are aware of the expectations and rules for behaviour in the community. Not only will this help to keep your community running smoothly, but it will also make residents feel more comfortable and safer in their homes.

Some community guidelines that you may want to consider include:

  • No smoking
  • No loud music or parties
  • Respect for common areas and shared spaces
  • Segregation and disposal of trash in designated areas
  • Pet policy
  • Children's playground policy
  • Pool and gym area policy.

Of course, these are just a few examples - you'll need to tailor your community guidelines to the specific needs of your community. Once you've established the guidelines, be sure to communicate them to all residents and enforce them consistently.


2. Respond to resident inquiries in a timely manner

Another important community management best practice is to respond to resident inquiries in a timely manner. Whether residents are reaching out with questions, concerns, or requests, it's important that they feel like their voices are being heard. Try to respond to all inquiries within 24 hours, if possible. If you cannot resolve the issue immediately, let the resident know that you are working on it and provide a timeline for resolution.

In addition to responding to inquiries, you may also want to proactively reach out to residents on a regular basis. This can be in the form of an e-newsletter, community website updates, or even just personal notes left in resident mailboxes. Keep your residents informed about what is going on in the community and let them know that you are always available to help.

3. Promote community events and activities

One way to keep residents engaged in the community is to promote community events and activities. This could include anything from social gatherings to educational workshops. By promoting these events, you can encourage residents to get involved and meet their neighbours. In addition, community events are a great way to build a sense of unity and pride among residents.

The best way to promote community events is through a combination of channels, including the community website, mobile app, social media pages and e-newsletters. Be sure to include all of the relevant information (date, time, location, etc) in your promotional materials. You may also want to consider hanging up flyers around the community or posting announcements on bulletin boards.


4. Facilitate communication among residents

Good communication is essential for any community and there are a few different ways that you can facilitate communication among residents. One way is to create a community wall or private chat group for residents. This can be a forum for residents to ask questions, share concerns, and get to know one another. Another option is to host regular community meetings, where residents can provide feedback and give input on decisions that affect the community.

In addition to creating channels for communication, you should also make an effort to encourage residents to interact with one another. This could mean organizing social events like block parties or game nights. Or, you could simply encourage residents to say hello when they see one another in the hallways or around the community. By promoting positive interactions, you can help residents to build relationships and create a sense of camaraderie within the community.

5. Maintain the community website, mobile app and social media pages

In today's digital world, it is important to maintain an active presence on the community website, mobile app and social media pages. This is a smart way to communicate with residents and keep them informed on community updates. In addition, your mobile app and social media pages can be used to promote events and activities, share important announcements and provide a platform for resident interaction.

When it comes to maintaining the community website and mobile app, be sure to post regular updates and ensure that all of the information is accurate and up-to-date. For social media, it is best to share content that will encourage residents to engage and interact with one another. In addition, be sure to respond to all comments and messages in a timely manner. Being present and active on social channels is also a way to showcase efficient and sustainable practices within the community.

 

6. Address resident concerns promptly and effectively

It is inevitable that residents will have concerns from time to time. It is important to address these concerns promptly and effectively in order to maintain a positive relationship with residents. The best way to do this is to listen carefully to the concern, take action when necessary and follow up with the resident afterwards.

If a resident has a concern that you cannot resolve, be sure to escalate it to the appropriate party. In addition, it is important to keep track of all concerns so that you can identify any patterns or areas that need improvement. By addressing resident concerns in a timely and effective manner, you can create a sense of trust and respect among residents.


By following these best practices, you can ensure that your community management activities are effective and efficient. Do you have any tips on community management to share with us? Let us know in the comments below!

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